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1. Why book with Buenosaires30.com?
Buenosaires30 offers a carefully selected range of clean, affordable accommodation in central locations, within easy reach of key places of interest. We provide good value hotels, hostels, bed & breakfasts and apartments for the cost-conscious traveller at a target price of USD 30 per person per night.* Buenosaires30.com has a quick, easy-to-use reservations system. You get instant confirmation on-line for the dates that you require. No fuss, no delays.
*During peak periods prices may be higher
2. Could I get a better price if I contacted the establishment directly?
Accommodation prices can vary according to occupancy levels, the season and expected demand.
We agree price parity with each establishment. This means that we show the same prices as other reservations websites and the establishment itself, and in many cases we negotiate lower on-line rates for our websites.*
*This depends on the season and availability. Prices may be higher during peak periods.
3. How do I know what my room will be like?
All of our accommodation has clear photos and detailed descriptions, and sometimes a video as well. They are all located on our map page so that you can check their location in the city. We encourage everyone who books with us to rate and comment on their experience at a particular establishment and you can read this feedback on each establishment's profile page.
4. How do I make a reservation?
The process is very simple. Start by entering your travel dates and the number of travellers in the box in the top left hand corner of each page. Here you may also click "More Search Options" to narrow your criteria further. Clicking the "Show Availability" button will then bring up a list of establishments that meet your requirements. Choose a place that looks good to you and click "More Details" to see the establishment's profile and a breakdown of the total price. Here you may read the comments that previous guests have left after staying at this establishment. When you have found a place that you wish to book, just click "Reserve Now" and you will be taken to the first of 2 stages in our booking process.
5. How do I get to Buenos Aires city centre from Buenos Aires Ministro Pistarini "Ezeiza" International Airport?
There are two alternatives to get to central Buenos Aires from Ministro Pistarini International Airport , also known as "Ezeiza". The most popular option for individual travellers is by bus, operated by the "Manuel Tienda Leon" bus company. Buses run from Buenos Aires’ airports 24 hours a day, with departures every 30 minutes. The ticket costs 29 pesos (US$10 approx) one way and 52 pesos (US$17.50 approx) return. In order to consult fares or reserve Manuel Tienda Leon bus tickets click here: http://www.tiendaleon.com.ar
The second option is the taxis or “remises”, that generally have a fixed price of 70 pesos (approximately US$25) which is the best option for 3 or 4 luggage-laden passengers. It is very important to ask the price before getting in and agreeing the fare with the driver to avoid any unpleasant "surprises" when paying on arrival in central Buenos Aires. The company “Manuel Tienda Leon” also operates a taxi service.
6. How do I get to Buenos Aires city centre from Jorge Newbury Airport (Domestic flights only)?
To get to central Buenos Aires from Jorge Newbery Airport (which operates domestic flights only), you will find the same options as at Buenos Aires International Airport, with the added bonus of bus stops near the main exit of the airport building. Manuel Tienda Leon operates a shuttle taxi service costing 11 pesos (US$4 approx), plus standard taxis at 18 pesos (US$6 approx). Bus lines 33 and 45 take you to central Buenos Aires in 30 minutes and drop you off close to the Puerto Madero. The price of the ticket is 0.80 pesos. Ticket machines on the buses are coin-operated - so make sure you have some change handy advisable to have changed some money before getting onboard.
In order to consult fares or to reserve Manuel Tienda Leon tickets on line click here: http://www.tiendaleon.com.ar
7. What do I do if I want to change the number of nights or the number of people of my stay?
It is possible to make changes to a reservation if you send written notification by e-mail to bookings@Buenosaires30.com within the time limit specified in the establishment's cancellation policy. Please note that all booking changes are subject to availability. There is a handling fee of $20 for all booking changes, except those that add nights or people to the stay.
Groups of more than 20 people must provide a minimum of 15 days’ notice to amend their reservations.
8. Is the payment system secure?
Yes. The information you provide during the payment process is VeriSign encrypted and is not made available to any outside entities. SECURITY OF YOUR PERSONAL DATA IS PARAMOUNT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring that no third parties can intercept, read, or use the data. After making a reservation you will quickly receive confirmation by e-mail containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon arrival at the establishment you will pay the amount outstanding by any payment method that that particular establishment accepts.
9. Can you send me a confirmation with the hotel address? / I haven't received my confirmation e-mail yet.
All the details of your reservation including the hotel address, e-mail and telephone are included in the confirmation e-mail that was sent to you after booking. Check your spam folder incase this e-mail has ended up there. If you no longer have this e-mail you can access details of your reservation on the "My reservation" page of our website. Just enter your e-mail address or reservation number. If you are still having trouble accessing your details then you can contact us by telephone. See this page for details of our local rate numbers.
10. Is the city safe?
In Buenos Aires, as in any big cosmopolitan city, you must exercise certain caution. The city has some areas that are usually safe, others where you should be careful and keep your eyes wide open and some others that you better avoid (and that you probably will, since there’s nothing touristy there to attract you). The touristy areas of Buenos Aires are usually safe. Just be smart and don’t look or act as an easy target! Take common-sense precautions: don’t carry your shiny, new camera dangling from your neck in plain view, don’t flaunt purses, cash or jewellery, always keep your bag in sight, be aware of pick-pockets or purse-snatchers.
Buenos Aires downtown, Puerto Madero, Palermo Hollywood, Belgrano, Recoleta, etc. are all charming areas and usually crowded. If you go to the older part of the city, like San Telmo (one of the oldest neighbourhoods in Buenos Aires) or Abasto (the neighbourhood of the famous tango singer Carlos Gardel) always keep to in the main streets.
Always be aware of your surroundings and follow the touristy routes. Buenos Aires is such a huge city that it’s not wise to just go out and ‘explore’. Be informed of the places you are going, take a map, don’t just jump on a bus without knowing its route (the distances are large in Buenos Aires, so you may end up really far away from the area you know). Taxis in Buenos Aires are a good and cheap option. The best thing to do is to call a taxi by phone (there are loads of companies available). Also try to get a rough price for the cost of your trip.
11. What happens if I want to cancel my reservation?
Please be aware that all establishments apply their own specific cancellation policies, details of which are shown during the reservation process on the Website and in your confirmation e-mail.
(i) To cancel a reservation you must send written notification by e-mail to bookings@Buenosaires30.com within the time limit specified by the establishment's cancellation policy as stated in your confirmation e-mail. Please check your confirmation e-mail, which lists the applicable cancellation policy for further information.
If you cancel your reservation by notifying us before 1200 hours (Buenos Aires time) within the specified cancellation period, you will receive a full refund of the deposit amount prepaid on-line, less a $10 handling fee. (Standard cancellation period for apartments is 7 days before arrival date).
(ii) You may also cancel a reservation using the Auto Cancellation facility. Simply click on the following link: My Reservation and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via Buenosaires30.com will be listed, please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the establishment is also applicable to this facility.
* Groups of more than 20 people must provide a minimum of 15 days’ notice to cancel their reservations.
12. What happens in case of late cancellation (after the indicated cancellation period has expired) or if I do not show up at the establishment?
If you cancel after the cancellation period has expired or if you simply do not show up at the establishment ( a no-show), you will be charged by the establishment a full 1 night plus taxes for each room that you have reserved, plus a $20 processing fee by Buenosaires30.com. There will be no refund of the amount prepaid on-line.
Buenosaires30.com blocks the on-line calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go unsold. The ¨amount already paid¨ (the amount pre-paid on-line) will not be refunded, and will be used to partially offset the loss incurred by Buenosaires30.com and the establishment.
13. What exactly will I pay now on-line?
The portion of the total cost that you will pay on-line through our website represents Buenosaires30.com’s part of the total cost and local taxes. A booking fee may be charged on your transaction (if applicable). The amount will be clearly stated before your credit card is charged. This payment secures the reservation for you, and the balance must be paid to the establishment upon check-in. This payment breakdown will be included in your confirmation email as well as in our communication with the establishment.
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