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1. Why make a reservation with BuenosAires30.com?
BuenosAires30.com offers a range of carefully selected range of basic, clean and affordable accommodation in accessible central locations for the nights you want, within easy reach of key places of interest. We aim to provide good value, central stays in hotels, hostels, bed & breakfasts and apartments for the cost-conscious traveller at a target price of US$30 per person per night*. We understand there is a high demand for low price accommodation in a central location.We aim to satisfy this demand using strict price-quality criteria in order to offer you the best possible stays at rates you can afford in the place you want to be. BuenosAires30.com is a clear, easy-to-use reservations website. You get an instant confirmation online for the dates you require. No fuss, no delays.
*During peak times prices may be higher
2. Could I get a better price if I just contacted the establishment directly?
We have visited all the establishments we work with to ensure they are well-run, clean, safe, centrally located or close to places of special interest. We only work with hotels, hostels, apartments and B&Bs that appear on our Buenos Aires map, and we show up to 9 photographs of every place. We do our absolute best to genuinely represent all of our accommodation using clear photos and detailed descriptions. You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience. We only offer private hotel rooms, hostels, bed & breakfasts and apartments where no rooms are shared with other guests at the most competitive prices. The type of room is clearly described in each offer we propose.
3. What are the rooms like? How do I know I will like my accommodation?
We have visited all the establishments we work with to ensure they are well-run, clean, safe, centrally located or close to places of special interest. We only work with hotels, hostels, apartments and B&Bs that appear on our Buenos Aires map, and we show up to 9 photographs of every place. We do our absolute best to genuinely represent all of our accommodation using clear photos and detailed descriptions. You can also check other guests’ comments at the bottom of every offer. This should give you an overall idea about the accommodation quality / experience. We only offer private hotel rooms, hostels, bed & breakfasts and apartments where no rooms are shared with other guests at the most competitive prices. The type of room is clearly described in each offer we propose.
4. How do I get to Buenos Aires city centre from Buenos Aires Ministro Pistarini "Ezeiza" International Airport?
There are two alternatives to get to central Buenos Aires from Ministro Pistarini International Airport , also known as "Ezeiza". The most popular option for individual travellers is by bus, operated by the "Manuel Tienda Leon" bus company. Buses run from Buenos Aires’ airports 24 hours a day, with departures every 30 minutes.. The ticket costs 29 pesos (US$10 approx)one way and 17.50 pesos (US$6 approx) return. In order to consult fares or reserve Manuel Tienda Leon bus tickets click here: http://www.tiendaleon.com.ar
The second option is the taxis or “remises”, that generally have a fixed price of 70 pesos (approximately US$25) which is the best option for 3 or 4 luggage-laden passengers. It is very important to ask the price before getting in and agreeing the fare with the driver to avoid any unpleasant "surprises" when paying on arrival in central Buenos Aires. The company “Manuel Tienda Leon” also operates a taxi service.
5. How do I get to Buenos Aires city centre from Jorge Newbury Airport? - Domestic flights only
To get to central Buenos Aires from Jorge Newbery Airport (which operates domestic flights only), you will find the same options as at Buenos Aires International Airport, with the added bonus of bus stops near the main exit of the airport building. Manuel Tienda Leon operates a shuttle taxi service costing 11 pesos (US$4 approx), plus standard taxis at 18 pesos (US$6 approx). Bus lines 33 and 45 take you to central Buenos Aires in 30 minutes and drop you off close to the Puerto Madero. The price of the ticket is 0.80 pesos. Ticket machines on the buses are coin-operated - so make sure you have some change handy advisable to have changed some money before getting onboard.
In order to consult fares or to reserve Manuel Tienda Leon tickets on line click here: http://www.tiendaleon.com.ar
6. How do I make a reservation?
Enter your arrival date, departure date and number of people in the boxes in the centre of the home page,(or in the left hand column of subsequent pages) then click our 'SEARCH OFFERS' button, the results you see are genuine accommodation offers showing real-time availability and prices. Select the “MORE DETAILS” button next to the establishment you would like to reserve. You will see a full break-down of the price: Total price, amount payable as deposit to secure the booking, amount payable on arrival + booking fee + VAT. Follow the on-screen instructions to make a reservation. You can also select the hotel, hostel, bed & breakfast or apartment that suits you best from the “Our Accommodation” section, or using the “Search by Map” facility, which shows the location of our establishments plus places of interest in Buenos Aires. These offers are created specifically for you. Unlike other accommodation booking websites you do not have to send us an e-mail and wait sometimes days for an answer to check availability or to ask for a price estimate - we show you availability and a final price instantly online.
7. What exactly am I paying online?
The amount paid online is not the first night of your stay. This sum represents the BuenosAires30.com fee on the total booking, paid to secure the reservation, the US$1 booking fee, local VAT and agreements between the establishments and BuenosAires30.com. The balance for your stay is payable at the hotel upon arrival, as stated in your confirmation e-mail. This amount is calculated in relation to the original total number of nights you reserved. EnGrande blocks the hotel's online calendar for the room or apartment reserved from the moment the reservation is made until the arrival date.
8. Is the payment system secure?
Yes. The information you provide in the payment screen is VeriSign encrypted and is not made available to any outside sources, ever. SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US. All transactions occur in a secure site area using 'Secure Sockets Layer' (SSL) software from VeriSign to process orders. SSL encrypts the information you input on the site ensuring no third parties can intercept, read, or use the data. When making a reservation, we ask you to make a prepayment via our VeriSign 128-bit encrypted, secure webpage. You will then immediately receive the confirmation by e-mail containing details of the amount of your prepayment, address, telephone number and e-mail of the establishment you have booked, as well as the reservation dates. Upon the arrival at the establishment you must pay the remaining amount.
9. Can you send me a confirmation with the hotel address? I haven't received my confirmation e-mail yet.
When you have made payment via the secure VeriSign payment system, you receive a confirmation automatically of your reservation including the hotel address, e-mail and telephone number to your e-mail address. You can also access your confirmation and the hotel's contact details that you have reserved in the "My Reservation" section of our web page. All you need to do is enter your e-mail address and arrival date. If you can't access your details please contact us.
10. Is the neighbourhood safe?
In Buenos Aires, as in any big cosmopolitan city, you must exercise certain caution. The city has some areas that are usually safe, others where you should be careful and keep your eyes wide open and some others that you better avoid (and that you probably will, since there’s nothing touristy there to attract you). The touristy areas of Buenos Aires are usually safe. Just be smart and don’t look or act as an easy target! Take common-sense precautions: don’t carry your shiny, new camera dangling from your neck in plain view, don’t flaunt purses, cash or jewellery, always keep your bag in sight, be aware of pick-pockets or purse-snatchers.
Buenos Aires downtown, Puerto Madero, Palermo Hollywood, Belgrano, Recoleta, etc. are all charming areas and usually crowded. If you go to the older part of the city, like San Telmo (one of the oldest neighbourhoods in Buenos Aires) or Abasto (the neighbourhood of the famous tango singer Carlos Gardel) always keep to in the main streets.
Always be aware of your surroundings and follow the touristy routes. Buenos Aires is such a huge city that it’s not wise to just go out and ‘explore’. Be informed of the places you are going, take a map, don’t just jump on a bus without knowing its route (the distances are large in Buenos Aires, so you may end up really far away from the area you know). Taxis in Buenos Aires are a good and cheap option. The best thing to do is to call a taxi by phone (there are loads of companies available). Also try to get a rough price for the cost of your trip.
11. If I cancel my reservation, will the amount paid online be refunded?
Please be aware that all establishments apply their own specific cancellation policies, details of which are shown in the establishment description on the web page and on your confirmation e-mail.
(i) To cancel a reservation you must send written notification by e-mail to bookings@buenosaires30.com within the time limit specified by the establishment's cancellation policy as stated on your confirmation e-mail. Please check your confirmation e-mail, which lists the applicable cancellation policy for further information.
If you cancel your reservation by notifying us before 1200 hours (local time) within the specified cancellation period, you will receive a full refund of the deposit amount prepaid online, less a US$20 handling fee. (Standard cancellation period for apartments is 7 days before arrival date).
(ii) You may also cancel a reservation using the Auto Cancellation facility. Simply click on the following link: My Reservation and enter your e-mail address. You will automatically receive an e-mail containing a URL link. Open the e-mail and click on the link to access your reservation details (note: all reservations you may have made via BuenosAires30.com will be listed, please ensure you select the correct reservation). Click the CANCEL button. You will subsequently receive an automatically generated e-mail with the details of the reservation confirming the cancellation. Please note, the cancellation policy of the establishment / BuenosAires30.com is also applicable to this facility.
* Groups of more than 20 people must provide a minimum of 15 days’ notice to cancel their reservations.
12. What do I do if I need to change the number of nights I stay?
i) It is possible to make changes to a reservation if you send written notification by e-mail to bookings@buenosaires30.com within the time limit specified by the establishment's cancellation policy, as stated on your confirmation e-mail. Please note all booking changes are made according to availability. There is a handling fee of US$20 for all booking changes
(ii) In the case that you need to cancel your reservation, please note that the individual cancellation policy of our collaborating establishments applies, details of which can be seen on the web page and on your reservation confirmation e-mail.
* Groups of more than 20 people must provide a minimum of 15 days’ notice to amend their reservations.
13. What happens if I do not show up at the establishment?
If you simply do not show up at the establishment (no-show), you will be charged a full 1 night & VAT for each room you have reserved, by the establishment, plus a US$20 processing fee by BuenosAires30.com. There will be no refund of the amount prepaid online.
BuenosAires30.com blocks the online calendar for the room or apartment reserved from the moment the reservation is made until the arrival date. If you make a late cancellation, or simply fail to show up, these room nights will go wasted, unsold. The room nights have been held for you, at your request. Now they will go unsold due to this no-show or late cancellation. The ¨amount already paid¨ (the amount pre-paid online) will not be refunded, and will be used to partially offset the loss incurred by BuenosAires30.com and the establishment.
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